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FAQs

How can I contact Duskn?

You contact us at support@duskn.com where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

We do offer FREE international shipping to a wide range of destinations around the world.

Where do you ship from?

We collaborate with trusted suppliers worldwide to provide a diverse selection of high-quality products. Our shipping locations include the United States, Hong Kong, and other international regions, ensuring a wide variety of items for our customers.

When will my order arrive?

Most orders are processed within 2-4 working days of ordering.
An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse based on your location.

These are estimated times based on current shipping times*
- USA, Canada: 7 - 10 business days

- UK, Europe: 7 - 15 business days

-Australia, New Zealand: 7 - 15 business days

*Times may vary due to busy shipping periods or nation holidays and covid-19*.

Has my order been dispatched yet?

Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@duskn.com and we can give you real time information on whether your order has been dispatched or not.

My item arrived broken or damaged what can I do?

We apologise if this has happened. To help us fix it, please take photos and
send them to us on support@duskn.com, once received our team will take care of it. We must be notified within 48 hours of package arrival. Duskn is not responsible for any packaging damage since it's the couriers job to handle with care.

I need to cancel or change my order how do I do this?

We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.

If you would like to change your order e.g  the style, size or a shipping address then please do contact us. We will try our best to accommodate any changes providing your order hasn't already been shipped. 

Can I get a refund or return?

We have a 30-day money back guarantee. If 30 days have pasted since you
received your purchase, unfortunately we can’t offer you a refund or exchange. In
order to get a refund, items must be in the condition you received it in with the box,
packaging and all accessories included.

Do you have a guarantee?

Yes of course! All orders come with a 30-day money-back guarantee. Simply email
us and we'll be happy to assist your return. 

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