Returns Policy
Returns Policy
Returns
We offer a 30-day return policy. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Health and personal care items
To process your return
Please include a receipt or proof of purchase. Do not send your item back to the manufacturer.
Partial Refunds
In certain cases, partial refunds may be granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few days.
Late or Missing Refunds
If you haven’t received your refund yet, check your bank account again. It may take some time for your refund to post. Contact your credit card company or bank if necessary. If you've followed these steps and still haven't received your refund, please reach out to us at info@duskn.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only exchange items if they are defective or damaged. To request an exchange, please email us at info@duskn.com and send your item to:
Unit 1, Beast, B12QZ, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive your return, we will send you a gift certificate. If the item was not marked as a gift, or was shipped to the gift giver, we will refund the gift giver.
Shipping
To return your product, please send it to:
Unit 1, Beast, B12QZ, United Kingdom.
You are responsible for return shipping costs. Shipping fees are non-refundable, and if you receive a refund, return shipping costs will be deducted from your refund.
Depending on your location, shipping times for exchanges may vary.
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